29 July 2021

Toyota Australia Recalls Vehicles Due To Fuel Pumps - July 2021 Update

Toyota Australia has today announced that it will initiate an expansion of a safety recall originally announced on 4th March 2020. The additional models involve 367 Toyota 86 vehicles produced between April 2018 - November 2018 (inclusive).

The involved vehicles are equipped with a fuel pump which may stop operating. If this were to occur, warning lights and messages may display on the instrument panel, and the engine may not run smoothly. This can result in a vehicle stall, and the vehicle may not restart. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a collision.

For all involved vehicles, Mudgee Toyota will replace the fuel pump free of charge to owners.

It is expected that it will take approximately 1.5 hours to replace the fuel pump. However, based on the Mudgee Toyota's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Toyota Australia will provide all owners of involved vehicles details of this safety recall campaign by SMS, email and mail to their last known mobile number, email or postal address. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions are asked to please contact Mudgee Toyota in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8:00am to 6:00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A
Q1. What models are involved in Australia?
A1. In this fuel pump recall, an additional 367 Toyota 86 vehicles are involved in Australia.

The full list of all involved vehicles is below. This includes vehicles from today's recall expansion and also the recalls previously announced since March 2020. Newly added 86 vehicles are highlighted in bold.

MODEL NAME VERSION WMI VDS CD VIS FROM VIS TO PRD FROM PRD TO QTY
86 ZN6 JF1 ZN6K7 # KG049005 KG049754 20180411 20181101 227
ZN6K8 KG049007 KG049751 140
COROLLA ZRE172 MR0 53REH # 05308102 05320843 20171223 20190419 8699
CAMRY AXVH71 JTN B23HK 03011041 03026884 20180614 20190205 4233
GSV70 BZ3HK 03000208 03009955 20171222 20190531 1805
FJ CRUISER GSJ15 JTE BU11F 0K177892 0K221519 20130902 20150603 2948
HIACE GRH300 JTF RM3AP 08001009 08002627 20190204 20190712 1140
GRH320 LM3CP 06001115 06001868 20190315 20190531 36
TRH201 HX02P 00119624 00121916 20180612 20190107 946
TRH221 PX22P 00085715 00089812 20180612 20181221 78
TRH223 SX22P 06196270 06204140 20180612 20190115 329
KLUGER GSU50 5TD YZ3FH 0S223408 0S370507 20170712 20191127 1355
ZZ3FH 0S222815 0S370510 20170712 20191206 20248
GSU55 DZ3FH 0S450945 0S999938 20170712 20190528 4086
BZ3FH 0S449962 0S999995 20170712 20190529 11857
HILUX TGN121 MR0 EX3CB 01113004 01126727 20170922 20190528 13727
EX3CD 01371537 01380710 20170922 20190430 1883
LC200 URJ202 JTM HX01J 04170383 04185432 20180720 20190305 11
HX05J 04053892 04187499 20130911 20190402 111
HX09J 04057908 04092505 20131028 20150129 31
PRADO GRJ150 JTE BU3FJ 0K066256 0K090948 20130906 20150302 483

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).


Q2. What is the condition?
A2. Involved vehicles are equipped with a low-pressure fuel pump, located in the fuel tank, that supplies fuel pressure to the fuel injection system. These fuel pumps may include impellers, which have been manufactured with lower density. If these impellers are also (1) of a design with lower surface strength or (2) of a different design but were exposed to production solvent drying for longer periods of time, higher levels of surface cracking may occur. This may cause excessive fuel absorption to occur, resulting in impeller deformation. In some cases, the impeller may deform to a point that creates interference with the fuel pump body, which may cause the fuel pump to become inoperative.

An inoperative fuel pump could result in illumination of the check engine and master warning indicators on the instrument panel, the engine not running smoothly, the engine not starting and/or vehicle stalling while driving at low speed. In rare instances, vehicles may stall while driving at higher speeds, increasing the risk of a collision.

SQ1. Are there any symptoms/warnings of this condition?
The check engine and master warning indicators on the instrument panel may illuminate, the engine may not run smoothly or fail to start and/or the vehicle may stall.

SQ2. How is this recall related to the global recall previously filed in March 2020?
This is an expansion of the global recall commenced in March. After further investigation, it was found an expansion was needed.

SQ3. What is an impeller?
The impeller is the rotating component within the low-pressure fuel pump that drives the fuel through the pump.

Q3. What does the remedy involve?
A3. For all involved vehicles, Mudgee Toyota will replace the low-pressure fuel pump with an improved one free of charge to customers.

Q4. How long will the remedy take?
A4. It will take approximately 1.5 hours. However, based on the Mudgee Toyota's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Q5. Does this condition affect other Toyota models?
A5. For this fuel pump recall, 367 Toyota 86 vehicles are involved in Australia. For the full campaign, Toyota models mentioned in the VIN range in the table at question 1 are involved in the Australian market. Due to a number of differences in the fuel pump, other Toyota models in Australia are not included in this recall.

Q6. My vehicle is in the affected production range. What should I do?
A6. Please contact Mudgee Toyota to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8:00am to 6:00pm AEST). Please quote your Vehicle Identification Number (VIN).

Q7. Where can I find my VIN?
A7. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q8. I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A8. You can be assured that Mudgee Toyota are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, Mudgee Toyota have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from government and health authorities. Mudgee Toyota will be able to assist in addressing your specific concern as well as any other questions you may have.

 

Contact Mudgee Toyota today for more information

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